Privacy Policy

Information we collect

We collect only the information needed to handle your request. The exact information depends on the form you use and what you choose to provide.

• Your name, company, country or region, and contact details such as telephone, email, WeChat, or WhatsApp.
• The AICAD products that interest you, your enquiry or support issue, and other information you submit voluntarily.
• The source page, referrer, campaign parameters, browser type, and a one-way hashed IP identifier needed for security and abuse prevention.

How we use information

We use information to answer enquiries, arrange product trials, provide technical support, secure the website, prevent abuse, and meet applicable legal obligations. We do not use form information for unrelated marketing without a separate notice and consent where required.

Retention, sharing, and international processing

We retain information only for as long as necessary to handle a request, perform a contract, or meet a legal obligation, after which it is deleted or anonymized.

We do not sell personal information. Hosting, email, maintenance, and customer-service providers may process information under confidentiality and security obligations. Where processing involves an international transfer, we apply safeguards required by applicable law.

Security and your rights

We use access controls, encrypted transport, and data minimization to protect information, but no internet transmission or storage method is completely secure.

Subject to applicable law, you may request access, correction, deletion, or restriction of your personal information, or withdraw consent. Submit a request through the website contact page; we will respond after verifying your identity.

Changes to this policy

We may update this policy for business, technical, or legal reasons. Material changes will be explained on this page and the effective date will be updated.